Return & Exchange Policy

·        All sales are final. No refunds.

·        You can exchange your purchase within 10 days after delivery, accompanied by an original e-sales receipt and original Fidelity packaging.

·        Merchandise can only be exchanged if it is not used, altered, washed or damaged and must have all its original tags on.

·        Your exchange can be coordinated via email (fidelityapparels@gmail.com) or you can call/WhatsApp us at +923264141570 between 9 am and 7 pm, Monday to Saturday.

·        In the event of a markdown in price due to a sales promotion, customers are only eligible to make an exchange against the new, marked-down price.

·        Used/misused items will not be eligible for exchange.

·        You can only claim damaged merchandise within 3 days of purchase. If bought online, damaged merchandise must be reported within 3 days of delivery.

·        Claims and exchanges may take up to 3 weeks to be processed.

·        No exchange can be made during sales / promotion periods.

·        Products on promotion are not eligible for exchange.